01. INTRODUCTION
1.1 What this policy covers
This policy describes how SYNVEX LTD, the operator of spawnzone.org (“spawnzone.org”, “we”, “us” or “our”), gathers, uses, shares and protects information about you when you visit the website and make use of our services – for instance, when you buy and receive gaming skins and other in-game items.
1.2 Who is responsible for your data
SYNVEX LTD acts as the data controller of your personal data and is therefore responsible for how it is processed. It is a company incorporated in England and Wales (company number 17048214 17048214) whose registered office is at 5 Kew Road, London, United Kingdom, TW9 2PR. You can reach us at info@spawnzone.org.
1.3 Your acceptance and future changes
Your use of the website and of our services means that you accept the terms of this policy.
We may change this policy periodically. The revised version will be published on this page with an updated effective date. If you continue to use our services after a change, you will be taken to have accepted it.
1.4 Other websites
Our website may include links to websites operated by third parties. We have no responsibility for the way those websites handle personal data, and we suggest that you read their own policies before giving them any personal information.
02. YOUR RIGHTS
2.1 What you can ask us to do
The UK GDPR gives you the right to:
- see the personal data we hold about you, and have it corrected or erased;
- object to, or ask us to limit, certain types of processing;
- withdraw your consent where we rely on consent to process your data;
- complain to a data protection supervisory authority.
2.2 How to exercise your rights
Please send any request to info@spawnzone.org. In the UK, complaints may also be made to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
03. THE INFORMATION WE HOLD AND WHERE IT COMES FROM
3.1 Information you give us
When you place an order, create an account or get in touch with us, you give us information such as your name, email address, billing or shipping address and the payment details entered at checkout. We also hold anything else you send us through forms or in messages.
3.2 Information collected automatically
While you browse the website, cookies and analytics tools record technical information, including your IP address, the type of browser you use, details about your device and cookie data.
3.3 Information about your transactions
We keep records of your orders, your purchase history and the payments you make.
3.4 Information from third parties
We also receive data from third parties, for example from payment processors such as WooCommerce, PayPal or Stripe.
04. HOW WE USE YOUR INFORMATION
4.1 Purposes
Your information is used to:
- handle and complete your orders, including transferring in-game items to you by Steam trade offer;
- contact you about your orders and respond to your support requests;
- develop and improve our website, our services and the experience of using them;
- meet our legal obligations and stop fraud.
Processing is limited to what is needed to carry out your order, comply with the law and prevent fraud.
4.2 Emails
We use your email address to send you order confirmations and other messages connected with our service. You can unsubscribe from marketing emails whenever you wish.
4.3 Cookies and similar technologies
We rely on cookies and comparable technologies in order to make browsing more convenient, to analyse how the website is used and how well it performs, and to support marketing and personalisation. Your cookie preferences can be managed in your browser settings. Further details are given in our Cookie Policy.
05. SHARING YOUR INFORMATION
5.1 Recipients
Your data may be passed to:
- payment processors, so that your transactions can be completed;
- service providers that help us run the website and carry out analytics and marketing;
- public authorities, where the law requires it.
5.2 No sale of data
Your personal data is never sold to third parties.
5.3 Card details
Payments are handled directly by authorised providers such as PayPal, Stripe or WooCommerce. SYNVEX LTD does not store full payment card details and has no access to them.
06. HOW LONG WE KEEP YOUR INFORMATION
6.1 General rule
Personal data is kept only for as long as we need it in order to:
- achieve the purposes set out in this policy;
- satisfy our legal and accounting obligations;
- settle disputes and enforce our agreements.
6.2 Orders and transactions
Records of orders and transactions are kept for up to six (6) years so that we can comply with accounting rules and other legal requirements.